Can you ship to my country?
Most likely I can. The only reason it's not listed is because your the first one asking from there. Contact me and I can find out for you. I will need your location and an idea of what you want so I can get an approximate weight for the estimate.
How much is shipping and do you combine shipping.
Domestic shipping is $3.25 and International varies. If you ordered and forgot something, contact me at firstname.lastname@example.org and you can order through me directly. Or, you can order again and I'll subtract your second shipping charge. It might take a day or two, but I will refund your extra fee.
Why is shipping $3.25, can't you just put them in an envelope?
Uh, no, all items are wrapped individually, sacked, and sacked again. They are then wrapped in bubble wrap and shipped in a bubble mailer. All packages are photographed/documented and tracking is sent by me manually or sent by Paypal automatically when label is printed.
How long does it take to ship once I order?
For the reopening, it will take longer than usual, once things calm down, it should take 7 to 10 days to ship once I receive your order. During the madness of the reopening (9-23-17), it could take up to 12 days. All will be contacted and kept in the loop on the progress on your order. Please view my feedback here on the site, it will reassure you.
Why does it take so long to ship if they are cast.
Most of the time, the pieces are cast if you see them listed. However, some stuff is too large to keep on hand all the time, or too new to have that many built up. Also, just because they are cast, doesn't mean I can just take them out of the pot and throw them in the mailer and walk away. I cast my parts and store them until they are ordered. Once ordered, they are then "processed" or cleaned and dremeled for the buyer. This can take a while depending on your place in line. Each piece is hands on and detailed. Keep in mind, I might find a flaw in one of your casts up to the last minute before I ship. If it's the last one, then I will have to make another. You will be notified if this is the case.
Can you make a mold for me?
No, not at this time. I am too backlogged to take on any more mold commissions. If you want, you are welcome to ask me what the wait time is and feel free to send me pics of what you want done. Just keep in mind there is a long line, as I get mold requests daily.
My head doesn't fit on the neck I bought it for.
There are countless necks and countless heads, the odds are good that the two might not match up when you receive the item. Please contact me and I can help you with how to fix a too big or small hole problem.
My tracking progress doesn't align with my address.
Have you updated your Paypal address or moved recently. Please make sure this info is correct BEFORE YOU ORDER. Email me if you have any specific mailing instructions. Once I drop the mailer off at the PO, it is out of my hands. I will have the tracking receipt and photo on file, if you need the info, it will be available.
What about feedback?
Feedback is nice, and it's good Karma. Please leave some positive vibes, and if your experience has been negative, please contact me on how I can fix it before you express it forever on the interwebz. I can refund you or make it right another way. I am a small business and feedback or word of mouth is vital for my business to thrive. Thanks!
Is there flaws or flashing on the casts?
I try to make my casts perfect, but I am human. Sometimes I have to make repairs if I see any imperfections. If there's anything your dissatisfied with, please contact me. Keep in mind, a lot of these parts are cast with the intention of painting them, so please expect the color you had in mind, might not match what you get. Color is relative.
Can you shrink an item for me.
Eventually maybe. I just got some new shrink resin, so I need to get all the stuff I have ready to shrink done first. Once I am done with that, I can start to take requests. It could possibly take until December until I am ready for shrink commissions.
Does mold making destroy the item being cast?
No, generally it does not unless it is a very complicated piece. But that would be done during the removal of the item from the mold, not the material itself. I always take precautions on preserving borrowed items. I am a collector too, so being careful is paramount.
However, I am NOT taking mold commissions now.
Do you take commissions?
Most of the time, but not around reopening, too busy. All of my commissions will now be done at my other store, Firebatlabs.
http://firebatlabs.ecrater.com Please expect at least one month or longer for special orders.